I will design an itil process for your business

About:

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ITIL (Information Technology Information Library) has a lot to offer. 

As per a recent survey; Over the past decade many worldwide organisations have invested in helpdesk software, offering everything from an online knowledge base to highly complex management reporting. And yet their users are still receiving poor or inappropriate levels of support, because most companies have bought software first and considered processes afterwards.

Correctly applied, ITIL processes can ensure the appropriate level of service to support real, defined business requirements. For example, by opting for fewer but more highly skilled helpdesk personnel, a company can meet its users' stated requirement for more first-call fixes, with the expectation that call answering may take several minutes. This approach ensures fewer call backs, simplifies incident tracking and boosts user satisfaction and ROI.

Please note that this ITIL Gig will include a completely free On-Premise ITSM (Ticketing system) included. 

Reviews

olufemirichard:Due to a need

nipunmistry403:Awesome guy.

olufemirichard:I really appreciate the great work and speed of delivery from the seller. He meets my needs just in real time. Thanks

nipunmistry403:Amazing guy and brilliant communication :)

kevinsmith08:thank you for the detailed documentation